Is AtKitchenware a safe online store to shop with?
Yes, our website is 100% secure.  Most of the products that we currently stock are shown on our site as well as real-time availability, and the checkout process is easy.


How to Order?

1.
By Phone: (+852) 5182 5080
our friendly sales specialists will assist you to place order and reply your enquiry.  Our office hour is from Monday to Friday 10:00 am - 7:00 pm, and Saturday 12:00 pm - 5:00 pm Hong Kong Time.  Please have your credit card and product numbers you wish to order ready by the time you make your call.  We look forward to hearing from you soon!
2.
By Internet: www.atkitchenware.com Please place online order through our secured server anytime.  Our sales Specialists will confirm your order with an order number by e-mail within next 3 working days. 
3.
By Email: sales@atkitchenware.com please place an order through email to us anytime.  Our sales Specialists will confirm your order with an order number by e-mail within next 3 working days. 


What kind of payment option do you have?

We welcome and accept payment methods as:

1. Credit card (Visa and MasterCard only).  Credit card orders are authorized on the day the order is received. 
2. PayPal
3. Bank Transfer (For Hong Kong & Mainland Shoppers Only)
4. Cheque issued by banks in Hong Kong only
5. Phone Order (+852) 5182 5080
6. E-mail sales@atkitchware.com


Can I order a product and ask you to ship it to someone else?

Certainly. During the checkout process, you will be asked for the delivery address which may differ from your billing address.


What are my shipping options?

We ship via Courier in Hong Kong and China only, other countries via SpeedPost, DHL or FedEx, once the ordered product has been shipped, we will send the tracking numbers to your email address.
If you have any enquiry about the shipping methods, please check the websites below:

- SpeedPost Parcel: www.hongkongpost.com/speedpost
- DHL Parcel:www.dhl.com.hk
- FedEx Parcel: www.fedex.com/hk


Does AtKitchenware offer international shipping?

Yes, we do offer international shipping via SpeedPost, DHL or FedEx. 


When can I track the status of my order?

After you place your order, please allow us three full business days (excluding Saturdays, Sundays and holidays) to proceed your order.  Once your order is ready to ship, you will receive a tracking numbers from us.  You may check your parcel status online in the links below:

- SpeedPost Parcel: www.hongkongpost.com/speedpost
- DHL Parcel:www.dhl.com.hk
- FedEx Parcel: www.fedex.com/hk


When can I expect to receive my order?
Once you received the tracking numbers, it means your order has been sent out.  It should take no longer than 20 business days for receiving your parcel, unless it has been hold by the customs. 


How can I do when the items are damaged in shipping?

If you receive a damaged item in your order please DO NOT return the item(s). Please contact us at sales@atkitchenware.com (within 15 days, starting from the day you receive it) and a representative will assist you in replacing your damaged items. In the event that AtKitchenware requires the damaged merchandise returned, we will provide you an online return form. Don’t worry we will assume the responsibility for the return shipping charges.


How can I do when the items are lost in shipping?

If you do not receive your parcel within 20 business working days, please contact us at sales@atkitchenware.com.


Who is responsible for local Sales Tax?

Please note that you are responsible for your country’s import or sales tax, and other relevant customs tax and payments.


Can I put my stainless steel cookware in the dishwasher?

We recommend you to hand-wash the ware in hot soapy water, and then rinse well and dry it. Stainless steel is dishwasher safe but in time the appearance may dull from the caustic dishwasher detergents, in particular dishwasher balls are more caustic than powders.


Why we need a sharp Knife?

Sharp knife functions promptly and efficiently when you use it.  Cooking could be an enjoyment when you have handy tools. 


What are the Volts of electrics you are selling?

All electrics are 220V.


If the knife is 210mm, what does it mean?

210mm is the blade length.  Japanese knives with handles are measured differently that is just counted on knife blade length only.


How come I cannot read the website?

Please use Internet Explorer 8 or other browser.